General Manager
Lakeshore Bistro Group · Chicago, IL
2021 · Present
• Own P&L for a $4.2M annual revenue flagship; improved contribution margin 3.8 pts via waste reduction and menu engineering
• Lead 45+ FOH/BOH staff; cut overtime 18% while holding guest satisfaction above 4.7/5
• Built weekly forecast + labor matrix that cut no-shows and stabilized peak Friday/Saturday coverage
Assistant General Manager
River North Kitchen Co. · Chicago, IL
2018 · 2021
• Ran opening/closing, inventory, and vendor relationships for a 180-seat full-service restaurant
• Drove online review response program; lifted Google rating from 4.1 to 4.6 in 14 months
• Trained 20+ new hires on service standards and POS workflows
Shift Supervisor / Server Lead
Midtown Plate · Chicago, IL
2015 · 2018
• Supervised dinner shifts of 12–15, handled guest recovery, and coached upsell habits
• Supported inventory counts and prep planning with the kitchen lead