Malik Thompson

• Lead a 45-associate multi-shift team across inbound, putaway, and outbound for a 280,000 sq ft e-commerce DC. • Raised on-time ship rate from 91% to 98.4% in 14 months by redesigning wave planning and staging lanes. • Cut mis-ship rate 32% via barcode scan audits and daily stand-up coaching on high-error SKUs. • Own OSHA safety walks, forklift certification tracking, and near-miss reporting; zero lost-time incidents for 18 consecutive months. • Partner with inventory control to reduce cycle-count variance from 2.1% to 0.6%.

• Supervised 18 associates on receiving, cross-dock, and putaway for retail and grocery accounts. • Improved dock-to-stock median from 18 hours to 6 hours by introducing appointment windows and ASN exceptions triage. • Trained new hires on WMS RF workflows; shortened time-to-productivity from 6 weeks to 3.5 weeks. • Coordinated with carriers on detention and demurrage; cut monthly detention fees ~22%.

• Picked, packed, and loaded parcel freight; promoted to team lead after 16 months. • Averaged 118% of engineered pick standard while mentoring 6 new associates. • Supported peak season surge staffing and overtime scheduling without missing SLA windows.

Logistics and supply chain coursework focused on distribution operations, inventory control, and transportation planning.

Current certifications supporting safe material handling, powered industrial truck operation, and general industry compliance.