Registered Nurse, Medical-Surgical Unit
Harborview Medical Center · Boston, MA
Jun, 2022 · Present
• Deliver evidence-based care to 24–28 adult patients per shift across telemetry, post-operative, and respiratory units; prioritize acuity and escalate deterioration using SBAR.
• Reduced medication-administration errors 22% in 12 months by leading barcode-scanning audits, peer coaching, and high-alert medication double-checks.
• Coordinate interdisciplinary rounds and discharge teaching, improving on-time discharge readiness by 18% and earning 96% patient-education satisfaction.
• Precept 6 newly licensed nurses annually and serve as relief charge nurse for a 36-bed unit during high-volume weekends.
Registered Nurse, Outpatient Care Coordinator
Commonwealth Outpatient Clinics · Cambridge, MA
Aug, 2019 · May, 2022
• Managed triage, chronic-care follow-up, and same-day scheduling for 60+ primary-care patients weekly across three clinic pods.
• Built standardized telephone-triage scripts and escalation pathways that cut average callback time 31% and increased first-contact resolution 24%.
• Coordinated referrals, prior authorizations, and care plans with physicians and specialists; closed 92% of referral loops within 10 business days.
• Educated patients with diabetes, COPD, and hypertension on medications and self-management, contributing to a 15% improvement in documented care-plan adherence.
Home Health Registered Nurse
Bay State Home Health · Quincy, MA
Jul, 2017 · Jul, 2019
• Provided skilled nursing visits for a rotating panel of 35 medically complex adults, including wound, ostomy, catheter, and post-discharge care.
• Completed comprehensive assessments and individualized care plans that lowered avoidable 30-day readmissions 17% across the assigned team.
• Trained family caregivers on medication reconciliation, fall prevention, and symptom escalation; documented 98% teach-back completion.
• Partnered with 12 primary-care and specialty practices to communicate changes in condition and secure timely orders, equipment, and community resources.